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| 035 | _a24359 | ||
| 041 | _aENG | ||
| 082 |
_a025.5 _BHER |
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| 100 | _aHernon Peter | ||
| 245 | 0 | _aAssessing Service Quality | |
| 260 |
_bEss Ess Publication _aNewDelhi _c2009 |
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| 300 | _a243 | ||
| 500 | _a63 | ||
| 650 | _aInformation Science | ||
| 942 | _cBK | ||
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_c24364 _d24364 |
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